George Harland Legal Information & Terms of Service

Welcome to georgeharland.com. This page outlines the legal terms, disclaimers, and regulatory information governing our services and website.

Document 1: Legal Info & Terms of Service

1. General Business & Legislation Information

• Company Name: George Harland Contracting

• Website: georgeharland.com

• Services Provided: Construction, property maintenance, commercial & domestic cleaning, interior & exterior decorating, and domestic gardening.

• Jurisdiction: This agreement is governed by the laws of England and Wales.

• Statutory Compliance: All building works strictly adhere to the UK Building Regulations.

• Safety & Standards: Operations comply with the Health and Safety at Work Act 1974.

• Consumer Protection: These terms do not restrict your statutory rights under the Consumer Rights Act 2015.

2. Payment Terms

• Payment Upon Completion: Invoices must be paid in full immediately upon completion of the specified works.

• Deposits: Larger-scale projects (e.g., construction or major decorating work) will require a structural deposit upfront to secure materials.

• Late Payments: We reserve the right to charge late payment interest on outstanding amounts under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Statutory 14-Day Cooling-Off Period

• Right to Cancel: If you sign your contract at home, online, or over the phone, you possess a statutory 14-day cooling-off period to cancel without penalty under the Consumer Contracts Regulations 2013.

• Commencement: The 14-day window begins the calendar day immediately following your entry into the agreement.

• Early Service Requests: If you explicitly request that work (such as emergency cleaning, gardening, or maintenance) begin before the 14 days expire, you must provide this instruction in writing. You will remain financially liable for any materials used and services rendered up to the exact point of cancellation.

• Exemptions: Urgent emergency repairs or maintenance explicitly requested by the homeowner do not qualify for a cooling-off period. Custom-made or bespoke materials ordered specifically for your project cannot be fully refunded.

4. General Cancellation Policy

• Standard Cancellations: For work scheduled outside of a cooling-off window, cancellations must be made at least 48 hours prior to the agreed deployment time.

• Late Cancellation Fees: Cancellations made within less than 48 hours of scheduled cleaning, decorating, or gardening sessions will incur a flat fee to cover administrative planning and roster disruptions.

5. Insurance & Liability

• Insurance Types: We maintain full Public Liability Insurance and Employers’ Liability Insurance.

• Coverage Verification: Physical certificates of coverage can be verified by clients at any time upon request.

• Limitations: We hold no liability for pre-existing structural decay, environmental conditions, or delicate property items that were not safely removed from the designated workspace prior to service.

6. Site Content Copyright

• Intellectual Property: All graphics, textual content, project imagery, and technical layout files displayed on georgeharland.com are the exclusive property of George Harland.

• Protected Works: Content is protected by the Copyright, Designs and Patents Act 1988. Unauthorized duplication or digital scraping is strictly forbidden.

Document 2: George Harland Privacy Policy

1. Information We Collect

We collect data from users on georgeharland.com to properly quote, schedule, and communicate regarding services. This includes:

• Identity Data: Full names and preferred titles.

• Contact Data: Physical site addresses, email addresses, and phone numbers.

• Technical Data: IP addresses and site navigation activity captured during your active web session.

2. How We Use Data

Your information is legally processed under the provisions of the UK GDPR and the Data Protection Act 2018. Data is used exclusively to:

• Generate construction, cleaning, or maintenance estimates.

• Deploy service workers to physical addresses.

• Issue digital invoices and manage active account statuses.

3. Data Storage & Third-Party Sharing

• Security: We employ commercial encryption to shield personal details from unauthorized on-site access or cloud exposure.

• Third Parties: Your private data is never sold. It is shared only with trusted sub-contractors directly involved in completing your specific property works (e.g., specialized scaffolding or trade partners), or if legally required by UK law enforcement.

4. Your Rights Under UK GDPR

As a UK resident, you hold clear statutory rights regarding your personal information:

• The right to request a physical copy of all records held about you.

• The right to amend or correct outdated contact details.

• The right to demand the structural erasure of your personal data from our active databases, subject to remaining tax and accounting invoice record retention laws.